tk199 Responsible Gaming — Your Safety Is Our Priority
Entertainment should never turn into a problem — tk199 is always ready to help you play within safe limits.
Why Responsible Gaming Matters
Online gaming can be an enjoyable experience — if it is played in a controlled and mindful way. tk199 believes that every player's safety and mental wellbeing is more important than any business goal of our platform. That is why we see responsible gaming not just as a policy, but as a core part of our culture.
Gambling carries financial risk. Most people play for entertainment, but in some cases it can spiral out of control. tk199 is committed to helping you recognise that line and take the steps you need.
Only individuals aged 21 or above may create and use an account on our platform. We enforce this age limit strictly because protecting young people and minors is our responsibility.
Our Protection Tools
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once set, the limit takes effect immediately, and increasing it requires a specific waiting period.
Session Time Limit
If you play beyond a set time, tk199 will alert you and provide the option to end the session automatically, so your playing time stays under control.
Self-Exclusion
If you feel you need a break, you can temporarily or permanently close your account yourself. Use this option at any time through the support team.
Gaming History Review
View your deposit, withdrawal, and betting history at any time. Understanding your own patterns is the first step toward responsible gaming.
Cooling-Off Period
Take a temporary break ranging from 24 hours to several weeks. During this time you will not be able to log in — sometimes stepping away is the best solution.
24/7 Support
If you have any questions or concerns about responsible gaming, contact us via live chat or email — we are always here for you.
Recognise the Signs of Problem Gambling
If even one of the signs below applies to you, it is time to seek help.
- Repeatedly playing in the hope of recovering lost money ("chasing losses")
- Feeling discomfort, anger, or frustration when you lose a bet
- Prioritising gaming over family, friends, or work
- Using money meant for bills or essential expenses to gamble
- Lying to people close to you about how much or how long you play
- Repeatedly failing to stop playing despite trying to do so
- Neglecting sleep, food, or personal health in order to keep playing
6 Tips for Playing Safely
Set a Budget
Decide how much money you will spend before you start playing. Never deposit more than that budget — the minimum deposit at tk199 is just ৳100.
Don't Play With Essential Money
Only play with money you can afford to spend on entertainment. Do not use rent, groceries, or your children's education expenses for gambling.
Take Regular Breaks
Do not play for long stretches without stopping. Take at least one break every hour — get up, walk around, or have some water.
Don't Bet on Emotion
Never sit down to play when you are angry, frustrated, or have been drinking. Only play when you are in a calm state of mind.
Winning Is Never Guaranteed
Gambling is not a source of income in the long run. Every bet is independent and the outcome is entirely uncertain — always keep this in mind.
Tell People Close to You
Let your family or friends know how much you are playing. Their perspective is often more grounded in reality than our own.
How to Self-Exclude
If you feel you need to stop or limit your play, follow the steps below — this is completely confidential and free of charge.
Contact Us
Send a self-exclusion request via live chat or email at [email protected]. You can write in Bengali or English.
Choose a Duration
Temporary (1 week, 1 month, or 6 months) or permanent exclusion — choose according to your needs.
Account Closed Immediately
Once your request is received, our team will lock your account as quickly as possible. No promotional messages will be sent while your exclusion is active.
If You Want to Return
Once the set period has ended, contact support again. In the case of permanent exclusion, it is not possible to reactivate the account.
Setting Deposit and Spending Limits
Setting a deposit limit at tk199 is simple and effective. Once a limit is set, it will not be possible to deposit more than that amount — the system will automatically block it.
Maximum deposit per day
Total deposit over seven days
Total deposit over 30 days
Reducing a limit takes effect immediately. However, if you want to increase a limit, a specific waiting period must be observed for security reasons, so you do not overspend on impulse.
To set or change a limit, contact our 24/7 support team — via live chat or at [email protected].
Need Help? We're Here
If you have any concerns about your gaming or want to use responsible gaming tools, talk to us right now. Our support team is available 24/7 in Bengali and English.
[email protected] | Live Chat — 24/7